Cancellation Policy

We have a 24 hour cancellation policy. If you are unable to provide this notice, we will charge you in full for the missed appointment, if we are unable to fill the spot. We often have a waiting list and if given enough notice, we can refill the appointment. If we refill the appointment, there is never a charge. If you have an emergency or are sick, please let us know so that we can treat your specific situation with personal attention. We do not consider work conflicts to be emergencies. This cancellation policy is necessary for our small business to continue to serve our clients in need of treatment, and also to make massage therapy a feasible career for our therapists. The Massage Therapists practice a maximum of 4 – 5 hours per day so that you can be sure to get high quality treatment and so that they can stay healthy and injury free. One missed appointment out of 5 appointments has a significant financial impact. During Clinic hours, please call to cancel. After hours, please email and call the clinic to cancel an appointment. Thank you for understanding.


To respect and accommodate the different needs of our clients, Equilibrium is a synthetic scent-free clinic. We use only unscented and dye free detergents. We do have some 100% natural essential oil products, but these natural scents do not have the same negative effect on most people that synthetic scents do. Please do not wear perfume or cologne on the days when you plan to have a massage.

Silence your Cell Phone

Please refrain from talking on your cell phone while in Equilibrium and please put your ringer on silence mode. This helps maintain a relaxing and calm environment for all clients.

Quiet Voices Please

We try our best to provide a quiet environment for Massage Therapy and Acupuncture treatments. We ask that you speak in a quiet voice when at the front desk or walking through the clinic hallways as a courtesy to others having their treatments. For more information, Contact Us Today at Victoria, BC Center.